Royal blue and lace double sashes with rosemary at The Rectory, Crudwell
HIRE TERMS AND CONDITIONS
The following Terms and Conditions apply to all items hired from Teapots and Tiaras.
By placing an order you automatically agree to the following terms :-
[Customer = you, your, yours
Teapots and Tiaras (T&T) = we, us, our
Dry Hire : you collect, dress and return the item(s) yourself.
Alternatively, we post the item(s) to you (postage rates apply) and you post the item(s) back to us.]
1) Hire Terms
.1) Items are hired out to one location only unless by prior arrangement with ourselves. We would respectfully ask that you discuss any items that you wish to move within the location before your event, as many of our items on hire are fragile. We can then advise you accordingly.
.2) The normal period of hire is specifically on the date of your event, and the length of the hire is determined by the nature of the event, and will vary from event to event. The details of the hire must be discussed with us prior to the event taking place. Items used at any other time than the date specified will be subject to an additional charge. This excludes anything returned via courier.
.3) Dry hire which is collected by you and returned to us will be based on a ‘3 day’ period of hire where the item(s) are collected the day before the event, and returned the day after the event. Unless previously agreed in writing, hired items which are returned after the ‘3 day’ period will be subject to a daily charge of 10% of the hire charge per day.
.4) Dry hire which involves using a courier service will not be subject to 1.2 above, but will be under a ‘2 day prior and a 2 day after the event’ hire agreement – the item(s) will be sent to you to be received the day before the event. We will use the Royal Mail Special Delivery service, and at the point of paying for your hire items, we will add the delivery costs. Your item(s) will be sent to you in a re-usable box which will also carry a pre-paid return label for your use. You will need to ask for proof of postage for insurance purposes.
Additional time will be charged unless otherwise agreed when the booking was made.
.5) We are happy to deliver/collect items before or after the normal period but this has to be arranged from the start, to avoid compromising other bookings.
.6) Every hired item is hired for a specific purpose and must not be moved or taken into another setting/ venue for another use unless it has been agreed with ourselves prior to the event.
.7) Dry Hire refers to item/s which are sent to you, or collected and returned by you. If an item is delivered/collected by us, then there will be a mileage cost added to your payment.
.8) Many of our items are available for dry hire, but if you have booked a package then we will deliver/collect the items for you.
.9) Our dry hire price displayed on the website does not include styling or decorating the hired items unless we have agreed to do so. Therefore this will incur an extra charge. (see 6.1 below)
.10) The damage deposit for all dry hire items will be 100% of the item’s hire price.
.11) IMPORTANT : Please refer to 5.7 with regard to hiring linens and the use of open flames.
If you wish to book with us, we will send you a ‘Save the Date’ form to complete, and our terms and conditions to read. Please read the T&C’s before signing the form :-
.1) Hand sign and return the Save the Date form back to us within 7 days .
.2) Provide a non returnable deposit of £150 which is deducted from the final balance payment.
*No booking will be completely confirmed until both 1) and 2) have been completed.*
.3) If we have more than one request for the same date, then the first deposit received will secure the date.
.4) We ask that both the completed form and non returnable deposit be sent to us within 7 days of you receiving the form, otherwise the booking may not be accepted.
.5) Any decreases to final numbers or hired items should be made clear to us no later than 4 weeks prior to the event date. This means that there is a 2 week period following your final payment where if you reduce your numbers, a refund on cancelled items will be paid back to you. However, after this date, the full payment fee will not be reduced and no refund will be given.
.1) Payment is by Bank Transfer.
We will ask for an interim 50% payment of the items hired (to be deducted from the final balance) at the mid point between ‘save the date’ and your event date. If some items still have to be finalised, then the 50% deposit will be based on what has already been decided.
The final balance payment (which may be added to with extra items you may wish to hire) must be received no less than 6 weeks prior to your event along with the refundable damage deposit, quoted to you in the confirmation form.
.2) In the unfortunate circumstance of non-payment, T&T reserve the right to withhold their services.
.3) Payment in full must be given in all bookings 6 weeks before the event. If you book within that period, then full payment will be expected in order to secure the booking.
.4) Your damage deposit will be returned to you the customer by BACS after your event, on the safe and undamaged return of ALL hired items.
.1) Delivery/Collection is charged at 45p per mile comprising of 4 journeys.
.2) Items will be delivered on the day of the event and collected the day after, unless we have agreed otherwise with yourself or the venue. Any delays in the collection process due to the item/s not being available for collection will incur a further hire charge.
.3) We must emphasise that YOU ARE RESPONSIBLE FOR THE SAFE HANDOVER OF ALL ITEMS AFTER YOUR EVENT.
.4) For collection after the event, all items must be packed in their original packaging or the packaging provided. Items which we have dressed for you, must be available for us to pack.
.5) If items are not packed correctly or not available for collection on the agreed date, we reserve the right to retain the damage deposit.
.6) Any items which are damaged or missing will be charged at the REPLACEMENT COST and deducted from your deposit.
.7) Please inform us of any missing / damaged items, and parcel them separately.
5) Checking, signing and liability
.1) It is imperative that you check all the items on receipt and inform us in person or by telephone of any damage BEFORE the event begins.
.2) All items remain the property of Teapots and Tiaras at all times.
.3) We shall not be responsible for any injury or damage to persons or property arising from the items hired by you while they are in your care, however caused.
.4) ALL ITEMS HIRED BY YOU ARE THE RESPONSIBILITY OF THE NAMED HIRER UNTIL THEY ARE RETURNED TO / RECEIVED BY TEAPOTS AND TIARAS. This also applies where the item(s) have been delivered to the venue so that the venue can lay tables etc as part of the preparation for your event.
.5) All hired items should be kept securely and not left outside overnight. All our hire items are for indoor use only unless specified otherwise.
.6) Altering items : Items hired should not be tampered with or altered in any way, or have other items attached, glued or wired to them unless you have received written permission to do so. In the event of this happening without written permission, you will be liable for any damage relating to the alteration and subsequent replacement costs.
.7) Item damage : If you are hiring any linens, chair covers or chair sashes, please be aware that candle wax leaves an oil stain and burns which cannot be removed – this applies to all our linens. We do not allow open flames to be used in conjunction with any of our linens. Burn holes from table sparklers, sparkler send off and open flame from candles will also damage linens beyond repair. While we make every effort to remove spill stains from food and drinks, if a stain cannot be removed, we will deduct the replacement cost for the item from the damage deposit.
Damaged items can impact on our ability to fulfil future bookings. We pride ourselves in keeping our hire stock in the best possible condition and we will charge for every item which is damaged on collection or return, no matter how small. If the cost of damage exceeds the damage deposit, then the damage deposit will not be returned, and the extra damage cost incurred will be charged and payment to be received within 7 days of the bill being sent to you by email.
.8) Damage deposits are required 6 weeks prior to the event date, and will be refunded less any charges due to breakage or loss within 2 weeks following your event. If in the event of damaged hire items being more in cost to replace than the deposit paid, then an extra charge for the balance will be billed to you, and this must be paid in full within 30 days. Normal hire has a damage deposit of 50% of the hire price, while Dry hire carries a deposit of 100% of the hire price.
6) Setting up costs
.1) For our services to set up and dress our hired items at your venue please refer to our ‘Services’ page. If you are dressing the venue yourself, there will be a charge for delivery/ collection.
.1) In the event of unique or antique items being damaged or missing, then these will be charged at the replacement cost (generally higher than the deposit).
8) Items on loan
If an item has or several items have been loaned to a person/ persons or company at no cost, for the use by the person/ persons or company for an event, we reserve the right to apply all the damage criteria stated within this Terms and Conditions relating to Hire Items, and we will ask the person/ persons or company to sign the Terms and Conditions of Hire contract. In the event of damage to any loaned item, then a charge will be made at the replacement cost of the item, and this must be paid within a 30 day period.
Once your order has been confirmed, cancellations will incur the following charges :-
.1) Less than 28 days : 100%
.2) 28 – 60 days : 50%
.3) 61 days or more : deposit only
.4) Please confirm your cancellation by telephone and confirm in writing to firstname.lastname@example.org
.5) In the unlikely event that we are unable to fulfil your booking, you will receive notification immediately, and be given a full refund of all payments made by you to Teapots and Tiaras.
.1) We reserve the right to take photographs of our items at your event, and to further use them for the purposes of advertising, and on our website and social media sites.
11) Legal position
.1) By placing an order with us, you are deemed to have read and agreed to all the contents in our Terms and Conditions. English Law applies to all transactions.
.2) With reference to Governing Law :- These terms and conditions and the contract for the hire of the Equipment are governed by English law and are subject to the exclusive jurisdiction of the English Courts. If you require any further information about our Terms & Conditions please contact us.